100 Nights is may be too long to fall in love with your Dreamfresh mattress, a couple nights will be enough, we’re sure. In case you don’t feel the same though, we’ll gladly take it back with absolutely no hassles and give you a 100% refund.
A mattress is your partner for almost one-third of your life, when you think of it this way, you may feel that you need to do more towards spending time with a partner you like rather than one which was chosen in rush with a 10-minute shopping window. At Sleepfresh, for our online-only range of Dreamfresh products we allow you to try the 100 nights in the comfort of your own bedroom setting before you take a decision.
If you ultimately decide our product is not right for you, within the first 100 nights from the date of delivery, we will do our best to ensure that the return process is as hassle- free as possible. We recommend that you at least spend 30 days on your product before you make a final decision to return since getting used to something new and fresh, takes it’s time.
Sleepfresh 100 Nights Trial offer is crafted with the objective of giving customers the opportunity to try out our products for 100 nights at the comfort of their own homes. In an unlikely situation of the Mattress not being perfect for you, we are happy to take it back and give you a 100% refund deducting just the logistics charge on our end.
To ensure that the offer is not being misused, we have identified some exceptions to the 100 Nights Trial Offer which are as below.
- Return/Refund request will not be entertained in case of improper usage or physical damage to the product. You are expected to return the Sleepyhead product/s in a good condition.
- Return/Refund request will not be entertained if any severe liquid spillage, stains, dirt or damage is found on the product during the inspection process.
- Return/Refund request will not be entertained if the product is used on an improper surface without proper support.
- Return/Refund request will not be entertained if the product is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
- Return/Refund request will not be entertained if the customer opts a return due to incorrect size orderd. It is always recommended to cross check the size before placing the order.
- 100 Nights Trial is applicable only on Dreamfresh range of Mattresses.
- 100 Nights Trial is applicable for the first 100 nights from the date of delivery.
- 100 Nights Trial is applicable only on standard size products. Non standard size (Custom Size) products does not fall under 100 Nights Trial Offer.
- You may decide to return the products any time before the end of 100 nights for a full refund. In case any freebies are provided with order, the refund will be after deducting the freebie cost.
- Return and Refund on 100 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
- Our 100 Nights Trial offer applies only to original purchaser of genuine Dreamfresh products purchased from www.sleepfresh.inor any other marketplace authorized by Raunak Coirs Limited.
- This policy is limited to one return per household per year.
- Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim, without it, Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to reject any claim under 100 Nights Trial Offer.
- Returns will be accepted only if the product fulfills the Return Criteria (Refer to Return Criteria under Return Policy).
- We require you to supply photographs of the returning product/s while opting for a return. Failure to send appropriate photographs may result in return request being cancelled.
- The return requests must be exercised directly with Raunak Coirs Limited no later than the 101st day from the date of delivery of the mattress you want a refund on.
- Returns will be inspected and picked up within 7 days of raising a return request.
- All approved refunds will be processed within 15 working days once the products has been picked up for return.
- Raunak Coirs Limited reserves the right to refuse the 100 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
- The final decision on refund under 100 Nights Trial offer will be made by Raunak Coirs Limited. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.
- Disputes, if any, are subject to Kolkata jurisdiction only